Frequently Asked Questions
Orders and Delivery
What are the delivery times?
Our delivery times vary depending on your location. In general, orders in metropolitan France are delivered within 3 to 5 working days.
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number. You can track the status of your order directly via the link provided.
What are the delivery costs?
Shipping costs are calculated based on your shipping address and the weight of your order. Shipping is free for all orders over [amount] €.
What if my order is damaged upon arrival?
If you receive a damaged product, please contact our customer service within 48 hours after receipt. We will offer you a quick solution, such as a replacement or refund.
Returns and Refunds
What is your return policy?
You have 14 days from receipt of your order to return a product if you are not satisfied with it. Products must be unopened and in perfect condition.
How to make a return?
To return a product, please contact our customer service for return instructions. You can also make your return via this link [LINK]. Once your return is received and inspected, we will refund you according to your original method of payment.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The time frame may vary depending on your bank or payment method.
Products and Quality
Where do your spices and vanilla come from?
Our spices and vanillas are sourced directly from Indonesia and Madagascar. We work closely with local producers to ensure exceptional quality and full traceability.
What makes your products unique?
We pride ourselves on adding value at the source. Our spices are processed directly in their country of origin, allowing us to guarantee premium quality while supporting local communities.
Are your products organic?
Yes, a large portion of our spices and vanilla are certified organic. We are committed to sustainable and environmentally friendly farming practices.
What is the shelf life of your spices?
Our spices are fresh and untreated, their shelf life generally varies between 12 and 24 months. To preserve their quality, we advise you to store them in a dry place and away from light.
Commitments and Know-How
What does your slogan “Add value at origin” mean?
“Add value at origin” means: adding value at the origin. This means processing and preparing our spices directly at their place of production. This not only ensures exceptional quality, but also supports local communities by creating wealth and jobs.
What is regenerative agriculture?
Regenerative agriculture is a land management approach that aims to restore and improve soil health. This method helps combat climate change while supporting local ecosystems.
How do you guarantee the traceability of your products?
We work directly with our agricultural partners and follow every stage of production, from the field to your kitchen. This close relationship allows us to guarantee complete and transparent traceability.
Do you still have questions?
If you haven't found the answer you were looking for, feel free to contact us directly. We're here to help! Simply fill out our contact form, and our team will get back to you as soon as possible.